In early 2000, I found myself finishing a successful career in Law Enforcement and looking for a new challenge. As I pondered my military, law enforcement, security and life experience along with my passions, it was clear that security and loss prevention were in my future. I took a job that had me managing over 100 security and loss prevention personnel, with over half of them being contracted security guards. After dealing with 9 different companies and the same problems and frustrations over and over, I saw the need for real honest customer service, quality and follow up communication in the contract security field.
All of us at Green Knight Security are of the same belief; we covet customer service over volume. After the typical security company signs you up they are working on getting the next contract. Meanwhile we will continue to work on bringing the highest level of service to our existing clients. Believing that referrals are the easiest and most cost-efficient method of gaining new clients, we strive to provide a level of client service that cannot be matched in today's private security industry. We accomplish this by meeting with clients on a regular basis in order to address the smallest of issues. Our management responds to client concerns quickly and with ultimate authority.
Our experience has also taught us that the client’s desire is to have prompt access to management who are actually accountable for the quality of service provided.
Our management team has solved these problems by designing a comprehensive training and supervision program. Our program has resulted in reduced turnover, increased performance and clients that renew contracts with us year after year. If you have a question, please pick up the phone and call me directly 844/457-8326. I welcome the opportunity to speak with you.
STEVEN O’NEAL, CFI, CHS-III
President, Green Knight Security
Steve is an expert in the fields of security management, crime and loss prevention, investigations, and premises liability. He specializes in the anticipation, recognition, and appraisal of crime risk on most property types. He consults with business owners and managers on how to develop a security plan to reduce the crime risk.
Persuasive coach and leader, extracting maximum value from my team and all stakeholders, and building cross-organizational cohesion through positive directional leadership. Ethical with unwavering integrity.
In early 2000, I found myself finishing my career in Law Enforcement and looking for a new challenge. I pondered my military, law enforcement, security and life experience along with my passions, it was clear that security and loss prevention were my future.
I covet customer service over volume. I continue to work on bringing the highest level of service to existing clients. Believing that referrals are the easiest and most cost-efficient method of gaining new clients, I strive to provide a level of client service that cannot be matched in today's private security industry.
A dedicated, creative and flexible professional with comprehensive experience in the law enforcement, security and loss prevention industry including management, training, program design and operations. Proven administrative, managerial and communications skills. Background includes physical security, covert operations, law enforcement, investigations, executive protection, policy development and surveillance.
CERTIFICATIONS AND LICENSES:
- BSIS (PPO, Guard & Firearm License)
- CCW Permit
- PI License (pending)
- Bail Agent License
- Certified Forensic Interviewer Course: 2005
- CHS-III (Certified in Homeland Security – Level 2): 2006
- Wicklander & Zulawski (Basic and Advanced - Interview & Interrogation Techniques): 2004
- POST Certification (LAPD Academy): 1987
- FLETC Certification (USPP Academy): 1995
- Fisher & Phillips (Managing without Litigation): 2003